About This Privacy Policy
Custom Blinds and Shutters respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us.
This Privacy Policy explains how we collect, use and protect personal information when you contact us through our website, WhatsApp, email or other communication channels relating to our products and services.
We handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
Information We Collect
When you contact Custom Blinds and Shutters, we may collect information that you choose to provide, such as your name, telephone number, email address, property address, measurements, details about your requirements and any other information you provide when requesting a quote or enquiring about our products and services.
We may also collect limited technical information when you use our website, such as your IP address, browser type and information about how you interact with the website. This information may be collected through standard website technologies such as cookies or analytics tools, where these are used.
How We Use Your Information
We use the information you provide to respond to enquiries, prepare quotes, arrange measurements and installations, provide our products and services, communicate with you about your enquiry or order, and provide after-sales support or repairs.
We may also use information collected through our website to help maintain, improve and understand how our website is being used.
WhatsApp, Email and Other Communication
If you contact us through WhatsApp, email, telephone or other communication channels, we may use the information you provide to respond to your enquiry, provide information about our products and services, arrange appointments, prepare quotations and communicate with you about your requirements.
We do not sell or rent your personal information to third parties.
Sharing Your Information
We may share your personal information where necessary to provide our products and services, respond to your enquiries or complete work you have requested. This may include service providers or contractors who assist us with our business operations, where appropriate.
We may also disclose personal information where required or permitted by law, or where necessary to protect our rights, property or the safety of our customers and others.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use our website.
We may use website analytics services to collect information about website traffic and usage. This information may help us improve our website and services. Analytics information is generally collected in an aggregated or statistical form and is not intended to identify you personally.
Protecting Your Information
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure, alteration or destruction.
While we take appropriate measures to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to provide our products and services, manage customer enquiries and orders, maintain appropriate business records, and meet any legal or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
Your Privacy Rights
You may have rights in relation to the personal information we hold about you, subject to applicable law. These may include requesting access to your personal information, asking us to correct inaccurate or incomplete information, and requesting that information be deleted where there is a lawful basis to do so.
If you have any questions about how we handle your personal information or would like to exercise a privacy right, please contact us using the contact details provided below.
Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise a privacy right, you can contact Custom Blinds and Shutters.
Email: pamela@customblindsandshutters.co.za
WhatsApp: 060 775 5774
We will make reasonable efforts to respond to privacy-related enquiries and requests within a reasonable period, subject to applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements. Any updated version will be published on this page.
Last updated: September 2026